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Terms and conditions

 

PROCESSING OF ORDERS

Bestek (uk) ltd will acknowledge all orders received. We will endeavour to despatch all goods within 5 working days of receiving an order. However, we are in the hands of our suppliers and sometimes delays can occur. Please bear with us on these occasions, we will try to keep you informed on expected delivery times whenever possible. We will backorder items not available for immediate despatch.

 

PAYMENT

Payment in full must be made before any goods will be despatched. We accept most major credit cards including Visa, Mastercard, Switch and Visa Debit. Online payments will be processed by our payment partner, Stripe. An invoice will be provided with all goods despatched.

 

RETURNS POLICY

We want you to be completely satisfied with all goods that you order from Bestek (uk) Ltd. If the goods, (with the exception of special order items) you receive are not acceptable for any reason other than where faulty or damaged (see below), please return the items unused in the original packaging, in perfect condition, carriage paid, within 7 working days of receipt, for a refund or exchange. When returning goods please ensure they are sent via a recognised carrier service and are adequately insured; proof of postage cannot be accepted as proof of delivery. Your name and address, invoice number and reason for return must accompany all returns.

If goods are received incorrectly packaged or faulty, please contact our sales department on +44 (0)7703 344068, who will look into the problem for you. Goods correctly supplied to special order cannot be accepted for credit. Please advise us of any shortages or carrier damage within 3 days of receipt. All packaging must be kept with relation to any damaged parcel.

 

TERMS & CONDITIONS FOR THE SALE OF GOODS BY BESTEK ON THE INTERNET

  1. Any order is deemed to constitute acceptance of the following terms and conditions.
  2. Prices are determined by reference to Bestek price list current at the date of acceptance of the order by Bestek.
  3. Charges for postage and packaging are displayed on the website.
  4. Every effort is made to display prices accurately. However, on rare occasions, mistakes happen. In this instance Bestek will correct the mistake and inform the customer so that they can decide whether to continue with the order at the correct price.
  5. Bestek acknowledges orders on its website on the understanding that delivery is subject to availability. Should an item not be available, the customer will be informed and the item either backordered or an alternative offered.
  6. Any dates quoted for delivery of orders are approximate only and Bestek shall not be liable for any delay in delivery of the orders however caused. Time for delivery shall not be of the essence unless previously agreed by Bestek in writing.
  7. If Bestek fails to deliver the order for any reasons other than any cause beyond its reasonable control or the Customer’s fault and Bestek is liable to the Customer, Bestek’s liability shall be limited to the invoice price of the goods.
  8. The Customer shall upon delivery, examine the goods and shall promptly (but in any event within 7 working days of delivery) notify us of any apparent damage, defect or shortage. In default of such written notification, Bestek shall be deemed conclusively to have properly performed its obligations in relation to the purchase and sale of the goods. All illustrations, designs and general descriptions contained on the website or otherwise provided to the customer are intended for general guidance only and shall not be binding on Bestek and are only approximate indications of the type, size or colour of goods and are intended to represent a general idea of the goods described therein and the sales of such goods shall not be reference thereto. The customer shall take the goods at his own risk as to their corresponding with such examples or as to their quality, condition or sufficiency for any purpose.
  9. Bestek (uk) Ltd want you to be completely satisfied with all the goods you order. If the goods you receive are not acceptable for any reason, the goods must be returned unused in the original packaging, in perfect condition, carriage paid, within 7 days for a refund or exchange. The purchaser’s name and address, invoice number and reason for return must accompany all items.
  10. Goods correctly supplied to special order cannot be accepted for credit.
  11. Where goods manufactured by a third party and supplied by Bestek to a customer, Bestek shall use its reasonable endeavour to pass on to the customer any guarantees or warranties in respect of goods.
  12. All Bestek products are subject to Bestek’s full terms and conditions of business, available on request. Bestek will make every endeavour to satisfy the customer’s request.
  13. Bestek must be given the opportunity to repair or replace goods deemed to be faulty, on its own premises. All suspected faulty goods must have prior authorisation from Bestek before returning.
  14. Goods supplied for motorsport use are not guaranteed for performance or reliability.
  15. In the event of a claim, settlement will be limited to the value of the goods, if defective and will in no way extend to consequential loss, howsoever caused.
  16. Risk of damage to or loss of the goods shall pass to the customer at the time of delivery or, if the customer wrongfully fails to take delivery of the goods at the time, when Bestek has tendered delivery of the goods.
  17. Bestek shall not be liable to the customer or be deemed in breach of the agreement by reason of any delay in performing, or any failure to perform any of Bestek’s obligations in relation to the goods, if the delay or failure was due to any cause beyond its reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond Bestek’s reasonable control:
    • act of God, explosion, flood tempest, fire or accident
    • war or threat of war, sabotage, insurrection, civil disturbance or requisition
    • acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of governmental, parliamentary or local authority
    • import or export regulations or embargos
    • strikes, lock-outs or any other industrial actions or trade disputes (whether involving employees of Bestek or of a third party)
    • difficulties in obtaining raw materials, labour, fuel, parts or machinery
    • power failure or breakdown in machinery.
  18. Any dispute, claims or proceedings of whatever nature between Bestek and the Customer in connection with or arising out of the validity construction or performance of this agreement shall be subject to the non-exclusive jurisdiction of The High Court of England and Wales, to which both parties irrevocably submit.
  19. No customer credit card details are stored within any databases on Bestek’s site or server.
  20. Customer information is not shared with any third party organisations.
  21. Transactions are sent via a secure server (Stripe).
  22. The validity, construction and performance of this agreement shall be governed by English Law.

 

A full copy of our Terms and Conditions of business are available on request.

These terms and conditions do not affect your statutory rights.